The Burton Cummings Theatre is wheelchair accessible on the main floor only. All balcony seats are accessible by stairs only (no elevator) with 35 steps to the first balcony, 65 to the second balcony.

Wheelchair seating is available in Loges 1 & 2. To arrange for wheelchair seating, please call Ticketmaster at 1-855-985-5000.

Assistive Hearing Devices are not currently available at Burton Cummings Theatre.

The Burton Cummings Theatre Box Office is open one hour prior to event start time. Ticket purchase and will call/ticket pickup is available at the Box Office. If picking up tickets, please arrive early and have both the credit card used to purchase your event tickets and a valid piece of photo ID. Only the credit card owner may pick up the tickets.

For most events, children two years and older must have a ticket in order to gain entrance to Burton Cummings Theatre. Children under two years of age may enter without a ticket but must sit on the lap of an accompanying adult. For some events, individual shows/performers will determine the mandatory ticket age so it’s best to check with Ticketmaster in advance of purchasing.

Following an event, Lost and Found items will be transferred over to our sister-facility, Canada Life Centre. You can check on the status of lost items by filling out the form HERE, email info@tnse.com or call 204-926-5899. After 14 days, any unclaimed items will be forwarded to a local charity.