True North Health & Wellness Principles

For the safety of our entire community, Health & Wellness Principles are in place at our venues, including at Canada Life Centre, which allow us to be able to host guests for Winnipeg Jets and Manitoba Moose hockey games as well as concerts and other events. We thank guests for their continued adherence, understanding a patience, especially as it relates to mask use at Canada Life Centre. Please review True North’s Health & Wellness Principles and other key information below.

A detailed ‘Know Before You Go’ (KBYG) communication will be issued to all ticket holders 1-2 days prior to each event date. Please be sure to review the email carefully for the most updated information regarding your event. For more information or questions, please email us at

True North Sports + Entertainment reserves the right to change or modify information and operations to reflect the Manitoba Public Health orders, recommendations, or other evolving circumstances. Guests are encouraged to check back regularly for updates.

NOTE: Please ensure you read this document in its entirety. Supplemental ticketing terms are below.


Fully Vaccinated

  • As per Manitoba Public Health orders, guests 12 years and older will be required to show proof of full immunization (2 doses of Health Canada-approved COVID-19 vaccine received at least 2 weeks prior to the date of the event) and photo ID to enter the venue. Details on the Manitoba Immunization Card or QR code, Out-of-Province, Out-of-Country and other requirements can be found HERE.


100% Symptom Free


Masks Required

  • Masks are required to be worn at all times while inside Burton Cummings Theatre including during pauses between eating and drinking. Masks can be pulled down briefly when eating or drinking and guests are reminded to pull their masks back up after taking a sip or bite.
  • True North will continue to actively encourage and promote mask use with more stringent enforcement for those who do not comply.

  • Gaiters, bandanas, and face coverings with exhalation vents are not considered to be sufficient and a face shield still requires a mask.
  • For the safety of everyone in attendance, guests unable to wear an approved mask will not be admitted to the venue.

  • All employees will wear approved masks.


No Bag Policy

  • For your safety and expedited entry into the Burton Cummings Theatre, bags are restricted to clutch or wallet-style bags smaller than 12”x 6”x 3” which will undergo contactless security screening.


Mobile Tickets

Enhanced Cleaning & Disinfection

  • True North is committed to rigorous cleaning and disinfection protocols, following guidelines from Manitoba Health and GBAC (Global Biorisk Advisory Council).

Contactless Payment Preferred

  • To reduce touchpoints between guests and employees and provide an expedited payment experience, True North strongly encourages guests to use tap technology for transactions.

Additional FAQ

Supplemental Ticketing Terms