FAQ

1. What type of accessibility does the theatre offer?

The Burton Cummings Theatre is wheelchair accessible on the main floor only.

Wheelchair seating is available in Loges 1 & 2. To arrange for wheelchair seating, please call Ticketmaster at 1-855-985-5000.

Assistive Hearing Devices are not currently available at Burton Cummings Theatre.

2. Where can I purchase / inquire about tickets?

All commercial events held at The Burton Cummings Theatre have tickets sold through Ticketmaster Canada. Ph: 1-855-985-5000 | ticketmaster.ca.

The Burton Cummings Theatre Box Office is open one hour prior to event start time. Ticket purchase and will call/ticket pickup is available at the Box Office. If picking up tickets, please arrive early and have both the credit card used to purchase your event tickets and a valid piece of photo ID. Only the credit card owner may pick up the tickets.

3. What are the rules regarding cameras during events?

Professional cameras are prohibited at all Burton Cummings Theatre events, unless accompanied by appropriate facility media credentials. Video cameras and audio recorders are also prohibited unless specifically approved.

The Burton Cummings Theatre is not able to store prohibited items during the show. Banned items so all banned items will need to be taken back to vehicles or stored off-site.

Still (non-professional), point-and-shoot cameras are allowed for certain events (the use of flash is prohibited). Still cameras should not have detachable lenses, and should fit into a standard shirt pocket.

4. Is there a Food & Beverage concession at each event?

Food & beverage options are available at the main floor concession stand and a selection of concession stands throughout the venue*. Food & beverage options may vary per event, and locations of concessions may change depending on the show.
*Exceptions apply.

5. Are group tickets available for purchase?

Group tickets may be available for Burton Cummings Theatre events. For more information, contact 204-987-7825 or e-mail groups@tnse.com.

6. Who do I contact if I lost an item at the theatre?

Following an event, Lost and Found items will be transferred over to our sister-facility, Bell MTS Place. You can check on the status of lost items by calling: 204-926-5599. After 30 days, any unclaimed items will be forwarded to a local charity.

7. Where can I park if I am attending an event at the theatre?

There are a number of parking lots within walking distance of The Burton Cummings Theatre, in Downtown Winnipeg / Exchange District. The closest lots are located beside and directly across from the venue. Numerous metered street parking spots are also available on nearby streets and parking lots. Parking fees vary.

8. Can the theatre be booked for Private Events?

Call us before organizing your next event with your office, school, sports team, or community group. Burton Cummings Theatre can accommodate private events in all variations and sizes. Please call 204-987-7825 for more information, or click HERE to fill out the Rental Request Form.

9. Are Private Suites available for events?

Private loge seating may be available for events at Burton Cummings Theatre. Ticket prices will vary for each event. For more information, please call: 204-987-7825.

10. Can electronic cigarettes be used in the theatre?

The Burton Cummings Theatre is a smoke-free building. This includes electronic cigarettes and chewing tobacco.

Smoking is strictly prohibited in all areas.